Troubleshooting
As you navigate PBS LearningMedia it's possible you may stumble upon some glitches. With all the different browsers and operating systems out there things can go wrong. Problems can arise from anything ranging from different web browsers, media formats, media player versions, to school building firewall settings. This section is intended to help you through those instances and get you back to work as soon as possible. If you do not see a solution to your problem here, please email LearningMediaContact@pbs.org. Be sure to include the error message and the page URL (i.e. http://pbslearningmedia.org/content/…) in the message as well as the browser you are using.
Favorites and Shareable Folders
I am trying to reorder my favorites by dragging them but it is not working.
Favorites can only be reordered within the custom folders that you have created. For instance, you cannot rearrange favorites in the main Favorites section; you must click on a folder that has been created under Shared with class, Shared with colleagues, or Private. From those folders you can click on any resource and drag it to another place within the list of resources. Learn more about Favorites and Shareable Folders
I want to share resources that I have saved to my Private folder but do not see a way to do this.
Any Favorites that you want to share can only be shared from the Shared with class and Shared with colleagues categories. Resources in your Private folder cannot be shared until they are copied or moved to a folder you have created under one of those categories. Learn more about Favorites and Shareable Folders
Web browsers
| Issue | Problem | Solution |
|---|
| Content on webpages is jumbled, nothing happens when clicking on a button, etc. |
The browser may be outdated. |
Update to one of the following supported browsers: Internet Explorer 8.0+, Firefox 3.6+, Safari 5.0+ |
| Nothing happens when I click on resource to view it. |
Pop-up window blocker is enabled. |
Disable your pop-up blocker setting. Please consult your browser help to confirm or change this setting. |
| The page doesn’t load; the loading wheel continues to spin. |
JavaScript is disabled. |
Enable JavaScript. Please consult your browser help to confirm or change this setting. |
| I received a firewall error message. |
A security program prevents a connection with PBS LearningMedia. |
Change settings with the options section of your Anti-virus, firewall, and/or Internet security software to allow connectivity. |
Browser Error Messages
| Message | Problem | Solution |
|---|
| HTTP 400 - The webpage cannot be found |
Your web browser is able to connect to the server, but the webpage cannot be found because of a problem with the web address (URL). This error message often happens because the URL is typed incorrectly. |
Make sure the URL is correct and try again. |
| HTTP 403 - The webpage cannot be found |
Your web browser is able to connect to the server, but the server declined to allow the requested access. |
Contact your school's network administrator. |
| HTTP 404 - The webpage cannot be found |
Your web browser is able to connect to the website, but the webpage is not found. This error is sometimes caused by the webpage being temporarily unavailable or because the webpage has been deleted. |
Try again later. Check to be sure you have a correct address and that it's spelled correctly. If it's a link, it could be out of date and no longer available on the website. |
| HTTP 410 - That webpage no longer exists |
Your web browser is able to connect to the website, but the webpage cannot be found. |
Check to be sure you have a correct address. |
| HTTP 500 - The website cannot display the page |
There is a server problem that prevented the webpage from displaying. This may occur as a result of website maintenance or because of an internal website malfunction. |
Report via email to LearningMediaContact@pbs.org. |
Plugins
| Issue | Problem | Solution |
|---|
| Video and/or audio is not working properly. |
The version of Adobe Flash Player may be outdated. |
Update to Adobe Flash Player version: 9.0 or later. Download now |
| Windows Media Player generates unknown errors. |
An error occurs when another program or operating system component that is used by the Player encounters a problem, but doesn't communicate the nature of the problem to the Player. |
Terminate all other applications running. If this does not resolve the error, ensure that Windows Media Player is fully updated. |
