In this clip, a group of high school students participates in a conflict resolution workshop led by an experienced facilitator and social worker. After each student describes a recent conflict with a friend or family, students explore ways they commonly handle conflicts: avoiding, confronting, or problem solving and communication. The facilitator then helps them understand basic communication skills, including what it takes to be a good listener. This program is useful to open discussion on conflict resolution and communication. It can also be used to train teachers and others in conducting similar workshops.
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